Back to Directory
Gorgias
Zendesk

Gorgias vs Zendesk

Which Customer Support platform is best for your e-commerce stack? Compare features, pros, cons, and pricing side-by-side.

Side-by-Side Feature Comparison

Core FeatureGorgiasZendesk
Free Tier Available
Shopify Native IntegrationVia Plugin
Mobile App
Open API Access
24/7 Live Support

Gorgias

Pricing

Starts at $10/mo for 50 tickets. Recommended Pro plan is $360/mo.

Visit Gorgias

Pros

  • • Allows agents to perform Shopify actions directly in the ticket
  • • Excellent social media comment and DM management
  • • Strong macro automation for repetitive questions (WISMO)

Cons

  • • Pricing is ticket-based; volume spikes can double your costs
  • • AI Agent feature charges an additional $1 per resolved ticket
  • • Reporting and analytics are locked behind higher pricing tiers

Zendesk

Pricing

Suite Team starts at $55/agent/mo.

Visit Zendesk

Pros

  • • Virtually limitless customization and API capabilities
  • • Industry-leading Knowledge Base software
  • • Massive ecosystem of third-party app integrations

Cons

  • • Overkill for 95% of standard Shopify stores
  • • E-commerce integrations feel bolted-on, not native
  • • Requires dedicated staff to configure and maintain properly